Self-Storage FAQs: Your Questions Answered

Choosing a Unit:

1. What size unit do I need?

Think about what you're storing and measure the volume (length x width x height). Check size guides online or visit the facility to visualize different sizes.

2. Climate-controlled or not?

For sensitive items like electronics or furniture, consider climate control to avoid extreme temperatures and humidity. For general belongings, standard units may suffice.

3. What amenities are important?

Drive-up access, on-site carts, and secure features like cameras and gates can be valuable conveniences.

4. How much does it cost?

Prices vary based on size, location, features, and promotions. Get quotes from different facilities, be aware of introductory offers, and ask about discounts for long-term rentals.

5. What can't I store?

Flammable, hazardous, perishable, or illegal items are generally prohibited. Check the facility's list for specifics.

Moving In and Out:

6. How do I rent a unit?

Most facilities offer online or in-person rentals. You'll provide personal information, sign a lease, and choose a payment method.

7. Can I access my unit anytime?

Most facilities have extended access hours, with some offering 24/7 access. Check specific access times and any gate codes or key requirements.

8. What do I need to move my belongings?

Boxes, packing tape, furniture pads, dolly, and a hand truck can make moving easier. Most facilities offer these for purchase or rent.

9. Can I park my moving truck or trailer?

Many facilities have designated loading zones or parking areas for larger vehicles. Check for size restrictions and any parking fees.

10. How do I terminate my lease?

Give proper notice (usually 30 days) before your desired move-out date. Pay any outstanding fees and return your access key or code.

Security and Safety:

11. How secure is the facility?

Look for features like gated entry, 24/hour security cameras, perimeter fencing, and individual unit locks. Choose a well-lit, clean facility with a good reputation.

12. Do I need to insure my stored belongings?

Your homeowner's or renter's insurance may cover stored items, but check your policy details. The facility may offer optional insurance at an additional cost.

13. What if there's damage to my belongings?

Report any damage to the facility promptly. Check your lease agreement for details on liability and insurance coverage.

14. Can I leave valuable items in my unit?

It's not recommended to store extremely valuable items in a self-storage unit. Consider a safe deposit box for irreplaceable items.

15. What if I lose my access key or code?

Contact the facility immediately for assistance. They can provide a replacement key or reset your code for a fee.

Additional Tips:

  • Take photos and inventory your belongings before storing them.
  • Label boxes clearly for easy identification.
  • Pack items tightly to maximize space and prevent damage.
Regularly check on your stored belongings to ensure their condition.